What constitutes weight and dimensions?
These are the total outside dimensions of your shipment and the total weight of your shipment. It is important to include your packaging material (i.e. pallet weight and dimension) in the quoted dimensions to alleviate the potential of re-class/re-weigh charges from the freight carrier.
What is my Freight Class and why do I need to know that?
Freight Class was established by the National Motor Freight Traffic Association (NMFTA) to standardize freight pricing. Every commodity is assigned a class that best describes the freight and density of the shipment with a National Motor Freight Classification (NMFC). There are eighteen classes ranging from “50” to “500.” Class is based on freight density, stow-ability, handling and liability, density being the main factor. Class is directly related to carrier pricing; the lower the class, the lower the price.
If you don’t know your Freight Class, don’t worry, FreightorGator will recommend one based on the weight and dimensions of your freight as you enter your shipment information. If you need assistance with class related questions, email: firstname.lastname@example.org.
What is LTL shipping (Less-Than-Truckload)?
LTL is a simple, cost effective way to ship freight ranging between 151lbs to 20,000lbs. LTL shipping is preferred when your freight is too large for US mail or local parcel, but too small to require a full 48’ to 53’ truck. LTL freight carriers offer multiple accessorial services (e.g. lift-gate, residential services, refrigeration). LTL rates are based on distance of travel, fuel surcharges, and accessorial charges, as well as weight, dimensions and class of your freight.
Shipment Initiation & Preparation
Can I go directly to the carrier and book my shipment through them?
Of course you can, but you will miss out on competitive bids from within our exchange. FreightorGator is a high-volume shipper. Our rates are reflective of this volume and are not extended outside of our exchange.
What if I have a complex shipment (expedited, guaranteed, weekend delivery)?
While FreightorGator is your best option for your most typical LTL shipments, our associates at MyFreightWorld are happy to help with any atypical LTL freight. Please contact email@example.com with the pick-up and delivery addresses, weight and dimensions of freight and class. You will be contacted by MyFreightWorld directly with options for expedited, guaranteed, weekend delivery, and options for any other special considerations.
What do I do after I select and book a freight carrier for my shipment?
After booking your shipment with FreightorGator, you will receive a confirmation email with important information and Helpful Hints. Remember to print two copies of the Bill of Lading and prepare your shipment for pickup. Give one copy of the BOL to your driver, and have the driver sign the other copy with the PRO Number label affixed for your records. Next, print a packing slip to include with your shipment. It is also recommended to make the recipient of the shipment aware of the estimated delivery date.
To ensure proper billing, remember to use the Bill of Lading provided by FreightorGator. Note, it is imperative to use the Bill of Lading provided by FreightorGator. If you choose to use an alternative BOL, FreightorGator is not liable for any fees incurred from the freight carrier as a result.
A Bill of Lading (B/L or BOL) is the documentation that is issued by your carrier and includes details of your shipment, as well as providing the title or ownership of the shipment to the recipient (or other specified party).
How long are my quotes good for?
FreightorGator is an exchange with dynamic pricing directly from the freight carriers. Those prices are impacted by changing variables like supply, demand, and fuel surcharges. Once you are ready to book freight, your quote will be confirmed and/or modified and locked-in. If there are changes to your shipment between the quoting and booking process (i.e. class, zip code, weight modifications.), it is advisable to re-quote to retain accuracy. You will be responsible for any re-class/re-weigh charges accrued.
How should I package my shipment?
Please make sure that all items being shipped are properly and securely packaged to decrease risk of damage to your freight. All freight should be crated or secured with banding and/or shrink-wrap. Labels, with the ship-to address and PRO Number, should be placed on every freight piece. Improper packaging may decrease or cancel the carrier’s liability for freight claims or loss.
Tracking & Delivery
Does FreightorGator guarantee my delivery date?
FreightorGator does not currently offer a “Guaranteed” option for freight delivery. Transit times and delivery dates highlighted on the FreightorGator exchange are estimates we receive from our freight carrier partners. For more accurate transit times, please contact your freight carrier directly.
How long will it take my freight to be delivered?
When you book a shipment through FreightorGator, the carrier provides an estimate of the number of days it will take to ship and deliver your shipment. Please review your freight carrier’s policy as pick up and delivery policies are generally unique to each freight carrier.
FreightorGator’ estimated transit times do not include day of pick-up, weekends or holidays. Any shipments booked after 3:00pm are subject to following day pick-up, and additional transit time.
Where is my shipment/freight? How can I track my shipment?
You can track your shipment at freightorgator.com using your Bill of Lading (BOL) or PRO Number(s). Within 24 hours after pick-up of your freight, our system will start receiving tracking information from the freight carrier and update dynamically. If tracking information is needed within the first 24 hours, please contact your freight carrier directly.
Issues & Changes
Do I need to contact the carrier directly with unforeseen changes once the shipment is booked?
To be certain the carrier has all the information required to complete a shipment successfully, please contact the carrier directly with changes. The “Additional Information” section of staging.freightorgator.com is good backup communication, but best practices include direct communication and confirmation with your freight carrier.
I booked my shipment and paid for it, but now I need to cancel?
If the shipment is cancelled more than 24 hours prior to scheduled pickup, all funds will be refunded to the shipper; with the exception of any associated credit card processing fees. If shipment is cancelled within 24 hours of scheduled pickup, FreightorGator will refund all fees minus the FreightorGator booking fee and any cancellation fees charged by the freight carrier. If the carrier cancels the shipment at any time, all funds will be refunded to the shipper.
Why was my credit card charged twice?
After pick-up, freight is taken to a local terminal for weight, dimension and class verification. If the carrier finds discrepancies from dimensions or weight submitted in the original quote, they may charge additional fees for “re-class/re-weigh.”
Additionally, if any unforeseen accessorial service was required (i.e. use of a liftgate or inside delivery etc.), you will be charged for it. You may also be charged if the carrier has to re-consign the shipment due to incorrect address/zip code, or if a shipment needs to be rescheduled because it is not ready at the time of pick-up.
To avoid additional charges, it is important to confirm the details of your shipment prior to pick up. Ultimately, if you do not agree with the carrier’s pricing adjustments, we request that you respond to our notice within 48 hours if you intend to dispute these adjustments from the freight carrier. From there, we will connect you to the FreightorGator Disputes Department which will take up your case with the carrier until both sides arrive at a resolution. If the Bill of Lading provided by FreightorGator was not used for the shipment you intend to dispute, our Disputes Department has no recourse with the freight carrier.
What if my freight is damaged?
If your shipment is damaged upon delivery, you should follow these steps:
- Prior to the driver leaving, document any damage in detail (including photos) on the Bill of Lading.
- Contact the Over, Short, and Damaged (OS&D) department at your freight carrier. They will walk you through the process of formally filing a claim and go through the details of their policy.
- It is recommended to keep the damaged freight on-hand and settle any outstanding freight charges until receiving a resolution from the freight carrier.
What if my shipment is lost or missing (entire or partial)?
If your shipment is not delivered in its entirety, please make note on the Bill of Lading prior to the driver leaving. From there please contact the freight carrier for information on their policy.